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Latest Insights & News


Krispy Kreme, LongHorn Steakhouse and Chili’s Grill & Bar Taste Online Success, while Dairy Queen and The Cheesecake Factory Feed Offline ConversationsEngagement Labs Ranks the Top U.S. Quick Service Restaurants and Casual Dining Restaurants Based on Social Media Performance and Word of Mouth Conversations TORONTO, ON – April 21, 2016 – Technology and data company Engagement Labs released rankings on the top U.S. quick service restaurants and casual dining restaurants on social media and through word of mouth (WOM) conversations. The data consists of Engagement Labs’ proprietary eValue social media measurement tool and TalkTrack®, the leading measurement source of word of mouth conversations from the Keller Fay Group, an Engagement Labs company. “Known for their convenience and affordability, quick service and casual dining restaurants are an extremely appealing food option for the public. With social media used as a platform to introduce new menu items and promotions, consumers are constantly turning ...Read More

KLM and Ryanair Soar High on Social Media, While Emirates Takes Off for Positive Word of Mouth ConversationsEngagement Labs Announces Rankings of the Top U.K. Airlines Based on Social Media Performance and Word of Mouth Conversations LONDON, U.K. – April 14, 2016 – Technology and data company Engagement Labs, creator of the eValue™ score, released its data rankings on the top airlines serving the UK, on both social media and through offline word of mouth (WOM) conversations. The data consists of Engagement Labs’ proprietary eValue social media measurement tool and TalkTrack®, the leading measurement source of word of mouth conversations from the Keller Fay Group, an Engagement Labs company. “For airlines, social media acts as an important extension of a brand’s customer service, providing an avenue for consumers to ask questions and communicate directly with the airline, at an often stressful time” said Steve Thomson, UK Managing Director ...Read More

Keller Fay Clients Include

  • I Heart Radio
  • Clear Channel
  • Univision
  • CBS
  • Coca-Cola
  • ESPN
  • Thinkbox
  • Telemundo
  • PHD
  • Dominos
  • at&t
  • ITV
  • John Lewis
  • The Martin Agency
  • MEC
  • AB-InBev
  • Carat
  • Council for Research Excellence (CRE)
  • Best Buy
  • CBS
  • Google
  • Nintendo
  • NBC Universal
  • IPA
  • Turner
  • Starcom Media
  • Saatchi Saatchi
  • Warner Bros
  • UM
  • Pepsi
  • Discovery Communications
  • CNN
2013 Best Book in Marketing

The Face-to-Face Book

by Ed Keller and Brad Fay

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