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Nearly a Trillion Conversations!

Yes, trillion with a "T."  That's the number of times per year US consumers engage in conversations about brands.  Fully 90% of these conversations happen offline, and nearly a quarter are motivated by advertising.

Social media is a powerful force. But there are many other important forces at play too. The Keller Fay Group is the only company to measure and deliver insight based on all word of mouth - online and offline - and all the consumer touchpoints that drive the conversations that drive your business.
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Great Experiences Are the Foundation of Powerful Social Marketing
May 20, 2013

By Ed Keller Every marketer is looking for the secret sauce that will help them create buzz. “The pressure to create ‘viral’ advertising, the urge to get more views online, that leads people to push the envelope,” said the President and chief creative officer at Grey New York in a recent New York Times article. Only a few fortunate brands, however, will realize . More >



NPR Spreads the Word: “Despite Digital Platforms, TV Still Relies on Word of Mouth.”

NPR recently ran a long piece, “Despite Digital Platforms, TV Still Relies on Word of Mouth.” It is based on Keller Fay research that WOM about TV is up 30% over a year ago, and 95% of it occurs offline.  Ed Keller is quoted, as well, toward the end of the piece.  Click here to listen to the story. More >

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