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Test Your Word of Mouth Knowledge

You scored %%SCORE%% out of %%TOTAL%%. Your performance has rated as %%RATING%%
Where does most word of mouth (WOM) happen?
Online
Offline
Offline – about 90% of word of mouth happens offline – face-to-face or on the phone
What percentage of word of mouth involves somebody referring to advertising they have seen or heard?
12%
22%
42%
22%
Is word of mouth mostly positive or mostly negative?
Positive
Negative
Neutral
Positive – 2/3 of all WOM is positive vs. 8% negative
What brand is most frequently talked about by consumers?
Coca-Cola
Apple
Nike
Coca-Cola


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Nearly a Trillion Conversations!

Yes, trillion with a "T."  That's the number of times per year US consumers engage in conversations about brands.  Fully 90% of these conversations happen offline, and nearly a quarter are motivated by advertising.

Social media is a powerful force. But there are many other important forces at play too. The Keller Fay Group is the only company to measure and deliver insight based on all word of mouth - online and offline - and all the consumer touchpoints that drive the conversations that drive your business.
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Content-sharing not an end in itself
January 24, 2012

By Steve Thomson, Managing Director, Keller Fay- UK UK department store John Lewis hit an apparent bulls-eye over the Christmas season, achieving the kind of viral success with its seasonal TV ad that all marketing directors crave, with four million hits on YouTube.   Most brands today are desperately figuring out how to create content which is also shared widely and . More >



John Lewis saw 43% increase in word of mouth brand conversations over Christmas

The Drum Modern Marketing & Media Posted 26 January 2012 – 3:32pm | by Ishbel Macleod Consumer research on brand word of mouth (WOM) by the Keller Fay Group has found that Baileys Irish Cream had a 311% increase in conversations over the Christmas period, while there was an over 40% increase for Waitrose, John Lewis and Morrisons. The research found that in November and December, average daily brand conversations rose 12% compared with July-October, even in areas not associated with Christmas, such . More >

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