Advertisers typically focus on how consumers spend time when choosing the best way to reach their target audiences. But as outdoor advertising company, Clear Channel Outdoors Americas asks in a recent blog post, is this really the right metric on which to base marketing strategy? The company pointed to Keller Fay research, which found that “out of home” advertising generates a disproportionately high amount of word of mouth conversations. Overall, there are 25.2 billion annual word of mouth impressions citing billboard ads. The company concludes that advertisers should focus on ways to measure ad impact as a way of maximizing advertising investments.  Do you know what the total impact of your advertising is, when you factor in not only paid reach but the earned impact via word of mouth impressions and social

Why does “social marketing” work amazingly well? Because humans are “hardwired to be social.” PBS recently aired a special featuring biologist E.O. Wilson: “Of Ants and Men,” which can be viewed in its entirety on the PBS website. The documentary presents the evolutionary science of how and why humans are social creatures. It also provides compelling evidence of why marketing professionals should focus on word-of-mouth and social marketing. While face-to-face conversation may be as old as time, our understanding of the importance of social interaction is new and still emerging. Scientists like Wilson – as well as anthropologists, evolutionary biologists, social psychologists, neuroscientists, epidemiologists, network theorists, and more— are uncovering powerful new evidence of just how connected we are to each other and the degree to which our decisions, large

Engagement Labs ranks TV advertising campaigns that drive brand conversations TORONTO, Ontario – October 27, 2015 – Keller Fay Group, an Engagement Labs (TSXV:EL) company, has partnered with Analytic Partners to gain a deeper understanding of the relationship between consumer word of mouth (WOM) and the quality of brand advertising, to determine the impact it has on sales. The study brings together robust WOM tracking data using Keller Fay’s TalkTrack®, and extensive industry insights from Analytic Partners’ ROI Genome Project. According to an analysis of more than 250 TV campaigns, the study found that when advertising causes conversations and online sharing, it is much more likely to also drive sales, compared to when it does not drive conversation. Additionally, the quality of the creative is more effective at driving consumers

Brad Fay will be presenting with Maggie Merklin, senior vice president at Analytics Partners, at the Wharton Future of Advertising Annual Meeting on Wednesday, October 21. The pair will present findings regarding the role of branded word-of-mouth and successful TV advertising campaigns. The focus will be understanding what, if any relationship, exists between the two channels. Newfound research and insights into WOM have demonstrated its influence on consumer sales, resulting in a burgeoning interest in WOM’s capabilities and the need to understand how it works. Established in 2008 as part of the SEI Center for Advanced Studies in Management, the Wharton Future of Advertising Program is the world’s preeminent center bridging leading academics, executives, entrepreneurs, and students for deeper insights, bolder innovation, and broader positive personal, organizational, and societal impact of advertising and marketing.

Every day in America, there are 2.3 billion brand impressions via Word of Mouth. But you may be surprised to know that 21% of those are from Hispanics, according to Keller Fay Group’s TalkTrack®. What’s more, Hispanic Millennials engage in nearly 20% more brand talk than their non-Hispanic generation-mates. This is especially impressive when you realize that Hispanics only make up 17% of the population. This is a talkative group! How can advertisers and marketers tap into this conversation? Recently, I joined Univision’s executive vice president of Strategy and Insights, Roberto Ruiz, for a discussion about how Hispanics are powering word of mouth and how organizations can encourage more conversation about their brands. One of our noteworthy findings is that Hispanics talk more about advertising overall than non-Hispanics. They’re much

It’s the perennial question for marketing professionals: What’s the best use of my budget to get the greatest impact on sales? Everyone wants to be smarter about how they allocate funds in the marketing mix, so it’s interesting to look at how the top U.S. Leading National Advertisers are dividing up their pies. In 2014, these 200 brands continued to invest most heavily in television and cable advertising (a 68.5% share), but they increased the share they spend on digital media, especially search, video, and mobile, according to AdAge. Over the last few years, one of the biggest shifts we’ve seen in our research about consumer word of mouth is the rising role that digital media now play in getting people to talk about brands. Between the second quarter of

CLEVELAND (May 7, 2015) — Word-of-mouth is a massive driver of consumer decision-making, according to the “Water Cooler Report”, a new study released today by WorkPlace Impact, the leader in workplace marketing. Prepared by the Keller Fay Group, an award-winning market research company specializing in word-of-mouth (WOM) marketing and social influence, the report is the first ever to quantify and bring attention to conversations about brands that happen at work, around the proverbial water cooler. READ FULL RELEASE The Water Cooler Impact Final Press Release

Let’s Rethink How Advertising Works

Friday, 13 February 2015 by

By Brad Fay, Yesterday, 8:04 AM While we’ve long discarded the simplistic notion that a prospective customer sees or hears a commercial or ad and then —“eureka”— decides to run out and buy the advertised brand, what we haven’t fully grasped is what exactly occurs on the long and winding path to purchase. READ MORE

One in eight word-of-mouth interactions results in consumer sales — some $6 trillion in annual consumer spending, according to a new study. The research from the Word of Mouth Marketing Association (WOMMA) — paid for by agency and brand sponsors, including AT&T, Discovery Communications, Intuit, PepsiCo and Weight Watchers — says the study was based on “sophisticated econometric modeling of sales and marketing data provided by participating brands on a confidential basis.” The study came from “consumer word of mouth” in six categories — telecommunications, food, beverage, software, personal services and television — through online and offline consumer conversations and recommendations. Read more…

(Cristian Vergara). Keller Fay Group, empresa de investigación de mercados desarrolló la primera investigación de profundidad sobre los consumidores de Brasil y Colombia relacionada con word of mouth (conversaciones de boca a boca) y reveló que los consumidores en estos dos países hablan de marcas dos veces más que sus contrapartes en EE UU. En conversación con PRODU, Ed Keller, CEO de la organización, destacó que si bien miden continuamente el boca a boca en los EE UU y el Reino Unido, sus clientes han mostrado un gran interés por conocer el comportamiento en Latinoamérica. “Nuestra investigación ha demostrado que los hispanohablantes en EE UU participan en una enorme cantidad de boca a boca, mucho más que la población general”. Read more…