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Learn how Keller Fay can help you harness the power of Word of Mouth for your business, brands and clients.


  • What we’re reading, writing, and talking about.

Social Media Means More than Social Channels

March 22, 2011

MediaPost Social media isn’t just social media platforms. That message was a core theme during at least one panel at the Advertising Research Foundation 2011 Think conference in New York on Tuesday. Brad  More >



Third Course on Food & Dining WOM

by John Moore, TalkTrack® Conversationalist, March 14, 2011

Our first dish on word of mouth in the Food & Dining category shared that Americans talk about food-related brands more than any other product category.  Fast food companies and packaged food brands  More >



Peter Guber: “Tell to Win,” and Tell it Face-to-Face

by Ed Keller, March 9, 2011

Entertainment mogul Peter Guber has written a new book, Tell to Win.  This is not a celebrity tell-all, nor a personal memoir of “my forty years as a mover and shaker in Hollywood” from this  More >



Second Course on Food & Dining WOM

by John Moore, TalkTrack® Conversationalist, March 7, 2011

We’re in the middle of our three-course meal sharing interesting research from a client-only Keller Fay TalkTrack® report about the Food & Dining category.  In our first course, we shared how  More >



Dishing on Food & Dining WOM

by John Moore, TalkTrack® Conversationalist, March 4, 2011

The Food & Dining product category is one of the more interesting categories Keller Fay measures through its ongoing TalkTrack® study.  It’s interesting because brands in this product category  More >



Social Brands: A Tale of Two Worlds

by Ed Keller, February 23, 2011

Monitoring consumer conversations that take place on social media is becoming increasingly prevalent.  Among the major benefits are that there is a lot of conversation that can be monitored in real time,  More >



Being Recommendable is Powerful

by John Moore, TalkTrack® Conversationalist, February 21, 2011

Last week we shared Keller Fay TalkTrack® data showing which retail brands are more talkable and thus, more valuable. The value of being talkable cannot be understated for the simple reason that the  More >



The Retail Category is Valuable and Highly Talkable

by John Moore, TalkTrack® Conversationalist, February 14, 2011

Retail brands make the American economy hum.  The retail industry contributes about $4.0 trillion dollars to the US economy and is responsible for nearly 12% of all US employment [source]. According to  More >



Sports Catalysts are a Marketer’s Dream

by John Moore, TalkTrack® Conversationalist, January 31, 2011

The most active and passionate talkers about sports are men. That’s not necessarily a surprising statistic.  What is surprising is how active, passionate, and influential the most talkable men  More >



Who’s Talking About Health Care? Not Main Street

by Ed Keller, January 25, 2011

Members of Congress of both parties are talking again about health care.  The House of Representatives made a vote to repeal “Obamacare” its first legislative agenda item for the new Congress.   More >

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