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Learn how Keller Fay can help you harness the power of Word of Mouth for your business, brands and clients.


  • What we’re reading, writing, and talking about.

Great Experiences Are the Foundation of Powerful Social Marketing

May 20, 2013

By Ed Keller Every marketer is looking for the secret sauce that will help them create buzz. “The pressure to create ‘viral’ advertising, the urge to get more views online, that leads people to push  More >



The Platinum Age of TV and the Buzz — All the Buzz — That is Driving It

May 9, 2013

By Ed Keller Wired magazine declared that we are witnessing “The Platinum Age of TV” in its April cover story. This boom time for quality TV, it says, is powered by a “hyper-social, data-driven”  More >



Auto Marketers Take Note: Real Relationships Still Rule in a Digital Marketplace

April 26, 2013

Read why Ed Keller believes that word of mouth is “very much alive and kicking in 2013″ in his new post on Edmunds.com.

Read more



Ideas Trump Technology: A Message Worth Sharing

April 22, 2013

See why Ed Keller believes that the “idea, or message, needs to come first in the marketing process” in his new post at Mediapost.com.

Read more



The Liberal Bias of the Twitter Audience

March 29, 2013

By Ed Keller A recently released Pew study declared, “The reaction on Twitter to major political events and policy decisions often differs a great deal from public opinion as measured by surveys.”   More >



The Business Value of Social Influence

March 21, 2013

Ed Keller on word of mouth in Seattle Business Monthly.

Click here to read the full article.



Young “Digital Natives” Devour Media, both New and Old

March 14, 2013

by Brad Fay The transformation in our media landscape is breathtaking no matter who you are, but it holds special import for the so-called “Digital Natives” who are consumers young enough to have no  More >



EVENT: Supercharge Your Sales Results in 2013…How to Unleash the Not-So-Silent Partner in the Marketing Mix

January 18, 2013

Advertisers will spend $9.2 billion on social media in the next four years, but research shows that sales rely more on face-to-face communication.  With over 90% of conversations of influence taking place  More >



What is the Hottest Category for Holiday-Season WOM? You’ll be Surprised

January 2, 2013

By Ed Keller Think of what’s hot for the holidays and chances are you will think about some new technology product, or the latest toy, or maybe a hot video game. You would be correct in thinking all  More >



Finally, Proof that Word of Mouth Isn’t Just “Nice to Have,” But Drives Measurable ROI

December 7, 2012

By Ed Keller For a number of years now, we have had strong evidence that word of mouth is highly valued by consumers and that it is ubiquitous. McKinsey has gone so far as to call word of mouth “the  More >

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