How to Quantify the Sales Impact ROI of Word of Mouth Did you miss our complimentary webinar ?  Good news – you may still view the recording of this lively discussion with Speakers Ed Keller, CEO, Keller Fay Group and Greg Pharo, Director, Market Research and Analysis, AT&T Mobility. One of the biggest challenges facing marketers when it comes to word of mouth (WOM) and social media is a lack of ROI.  Can word of mouth advocacy be linked to business outcomes, and how strong is its impact relative to other parts of the marketing mix? In this webinar we discuss the ROI of Word of Mouth and how this measure is being tackled by AT&T and can be addressed by your business, too. Watch AT&T and Keller Fay leaders in this

How News Media Drives Conversation

Tuesday, 15 July 2014 by

A recent Brand Republic article discusses how the Guardian partners with Keller Fay to measure word of mouth in social media and offline, and shows how WOM extends audience reach for brands advertising in news media. “More and more this will become a must-have metric by marketers, and media organisations need to be able to show this and invest in ways to prove their social worth” according to The Guardian’s Commercial Director Nick Hewitt.  (Read more at Our UK MD Steve Thomson co-wrote a recent Admap article on “Print Media’s Talkability” (click link for PDF of article) with Ozoda Muminova from Guardian News & Media which provides further evidence that newspapers and other news media can make a valuable contribution to stimulating WOM for brands.  News media – especially quality newspapers such as The

The Reality of Virtual-ity

Thursday, 22 May 2014 by

Stacey Schulman’s new article in the ANA Magazine Spotlight makes the argument for “why marketers should be influencing real conversations.”  Research findings are from “The American Conversation Study” by the Keller Fay Group for the TVB. Go to the following link to read this article:  

Nielsen & Keller Fay Group recently joined together to present a webinar: How to Use Television to Increase Word of Mouth.  Speakers Mike Hess, EVP, Data Fusion and Integration, along with Brad Fay, COO of Keller Fay, showed how word of mouth (WOM) drives sales and makes marketing significantly more effective. It is  now possible to plan media to maximize your advertising ‘s word of mouth impact. Insights were drawn from our fusion of NPM (National TV) and Talk Track (Keller Fay’s Word of Mouth measurement system). Key takeaways provides were: the role of TV in generating WOM, Word of  Mouth’s influence on purchase decisions and how to incorporate it in media plans, How planning for media “expressions” rather than “Impressions” can impact which programs are more attractive advertising vehicles. For

NIELSEN & KELLER FAY GROUP WEBINAR How to Use Television to Increase Brand Word of Mouth Date: Wednesday, May 14, 2014 Time: 2-2:45pm Eastern/1-1:45pm Central Cost: Complimentary Webinar Speakers: Mike Hess, EVP, Data Fusion and Integration Brad Fay, COO, Co-Founder of the Keller Fay Group REGISTER NOW!   Word of mouth (WOM) drives sales and makes marketing significantly more effective. And now you can plan media to maximize your advertising’s word of mouth impact. Join Nielsen and Keller Fay for this live webinar to hear key insights drawn from our fusion of NPM (National TV) and TalkTrack® (Keller Fay’s Word of Mouth measurement system).   Key takeaways will cover:   The role of TV in generating WOM Word of mouth’s influence on purchase decisions and how to incorporate it in

By Ed Keller The relationship between social media and TV is of considerable interest to media owners, agencies, and brands.  Twitter is investing heavily to buy social media monitoring companies, and Facebook too is seeking to bolster its claim on social engagement with TV.  There’s no doubt that ‘Social TV’ has become the subject of much speculation. But just how significant is the television viewer’s engagement with social media while they are watching prime time TV?   Are certain demographic groups more engaged socially than others when it comes to TV, and are they the ones we generally associated with social media?  What about genres – which capture the greatest degree of social engagement?  These and other questions are answered by a major new study that was recently released study by

by Ed Keller Keller Fay and other commentators have noted the link between emotion and brand word of mouth (WOM) on a number of occasions.  In particular, a major academic study (On Brands and Word of Mouth) notes that emotion is a key trigger of brand buzz: “the motive to share positive or negative feelings about brands in order to express these emotions or balance emotional arousal.”  A similar point is made by Wharton professor Jonah Berger in his bestselling book Contagious:  Why Things Catch On, noting that emotion is one of the major ingredients that causes things to be talked about or shared: “When we care, we share.” Some emotion-driven buzz is a reaction to a brand experience or event – a great product or service experience, an ad,

  The Next Social Marketing Revolution  How to drive brand advocacy and grow your business Join us for an insider’s look into ways to tap the power of consumer conversations and turbocharge your marketing investment. You’ll hear from three leaders in the new social marketing revolution, Ed Keller, CEO of the Keller Fay Group, Carter Nance, Executive Vice President of Crispin Porter + Bogusky, and Gregg Liebman, Senior Vice President with Telemundo. Ed will challenge you to think about whether you are engaging fully with today’s social consumer, or are you limiting yourself.  He explains why real relationships still rule, even in today’s digital age, and why all media are social.  Ed will share eye opening case studies about word of mouth success stories from his newest book, The Face-to-Face Book,

Next Wednesday, Feb. 19th, Brad Fay, COO of the Keller Fay Group, and Peter Storck, SVP of Research at House Party Inc.  will be among a panel at Social Media Week NYC addressing the question of return on investment of social marketing – both online and offline.  It’s a burning question for most marketers today:  Can you really measure the ROI of “social,” online and off? And if so, how?  In this informative session a panel of thought-leaders in social marketing measurement will provide the answers needed to measure and justify the social in marketing plans. And they’ll share about a major Word of Mouth Marketing Association (WOMMA) initiative to measure the ROI of social, relative to other media. Brad Fay will discuss how brands can track their share of

by Ed Keller The Seattle Seahawk’s vaunted “12th man” and the crowd noise they generate make their home field the loudest of any stadium in the NFL.  That sound is beginning to reverberate across the nation, as the Seahawks moved up 11 places in terms of their NFL Word of Mouth ranking among the 32 teams. Nevertheless, the Denver Broncos have had a clear word of mouth lead over the Seahawks, nationwide, over the course of this football season. These are the season-to-date statistics about word of mouth for the NFL, according to the Keller Fay Group, a word of mouth marketing research company that provides ongoing word of mouth tracking including both offline conversations as well as online chatter. Denver jumped into the ranks of top 5 most talked NFL