It’s the perennial question for marketing professionals: What’s the best use of my budget to get the greatest impact on sales? Everyone wants to be smarter about how they allocate funds in the marketing mix, so it’s interesting to look at how the top U.S. Leading National Advertisers are dividing up their pies. In 2014, these 200 brands continued to invest most heavily in television and cable advertising (a 68.5% share), but they increased the share they spend on digital media, especially search, video, and mobile, according to AdAge. Over the last few years, one of the biggest shifts we’ve seen in our research about consumer word of mouth is the rising role that digital media now play in getting people to talk about brands. Between the second quarter of

Keller Fay Group is proud to announce some big news. Ed Keller has been named as one of the first inductees into the Word of Mouth Marketing Hall of Fame! Keller, will be inducted on November 18 at The Word of Mouth Marketing Association (WOMMA) Summit being held in Hollywood, California. Joining Ed in the WOMM Hall of Fame are Pete Blackshaw and Dave Balter. These three marketing industry inductees are leading the way for the success and advancement of word of mouth (WOM) marketing. Winning nominees were evaluated based on their WOM leadership, forward-thinking, authorship, and contributions in building credibility for the WOMM industry. Ed Keller, Co-Founder and CEO of Keller Fay Group Ed Keller, an industry leader, award-winning researcher, ground-breaking author, and recognized name in WOM has paved

WHAT: An Amazing Brand Marketing Presentation & Breakfast for Executives WHEN:  APRIL 23, 8 AM – 10:30 AM WHERE:  The Weber Grill (RSVP Below for Directions) RSVP: Email ERICA SHOTLAND of The Keller Fay Group (eshotland@kellerfay.com) Join us for the most important meal of the day to get an insider’s look into the power of authentic experiences and real relationships. Industry pioneers You’ll hear from two thought leaders in the new social marketing revolution, Brad Fay, COO of The Keller Fay Group, and Peter Storck, SVP/Research of House Party. Dissecting influential conversations They’ll discuss how and why more than 90% of influential conversations are still taking place offline, even in this hyper-digital age. They will also explain how the deeper engagement of an in-person experience leads to more persuasive advocacy, wider reach and bigger

New study finds that broadcast content is the dominant television resource for local political information.  More than half of all respondents (61%) source their local political conversations from something they saw or heard on local news programming alone. Furthermore, broadcast television websites accounted for 4 of the top 5 online influencers, outpacing social media sources by a ratio of 3:1. In fact, if you’re relying on social media to monitor “the local political conversation”, you’re only capturing about 4% of the electorate’s sentiment. To determine the currency value of local news, TVB (the not-for-profit trade association of America’s commercial broadcast television industry) worked with The Keller Fay Group, a full service marketing research and consulting company dedicated exclusively to word-of-mouth marketing. Television has always been a mass medium, allowing candidates to

by Ed Keller The Seattle Seahawk’s vaunted “12th man” and the crowd noise they generate make their home field the loudest of any stadium in the NFL.  That sound is beginning to reverberate across the nation, as the Seahawks moved up 11 places in terms of their NFL Word of Mouth ranking among the 32 teams. Nevertheless, the Denver Broncos have had a clear word of mouth lead over the Seahawks, nationwide, over the course of this football season. These are the season-to-date statistics about word of mouth for the NFL, according to the Keller Fay Group, a word of mouth marketing research company that provides ongoing word of mouth tracking including both offline conversations as well as online chatter. Denver jumped into the ranks of top 5 most talked NFL

As Keller Fay COO Brad Fay assumed the role of Chairman of Word of Mouth Marketing Association (WOMMA) for 2014, he wrote this piece about WOMMA’s Tenth Anniversary for WOMMA’s All Things WOMM blog and we are reprinting it: Ten years ago, in 2004, Facebook was still a Harvard student experiment known as “thefacebook.” The founding of Twitter was still two years away. But three innovative entrepreneurs knew that consumer marketing was about to experience a gigantic change. They foresaw the rapid rise of peer-to-peer consumer influence, online sharing and a two-way communications dialog between brands and their customers. Those prescient men were David Balter, CEO and founder of BzzAgent; Pete Blacksaw, then CMO of Intelliseek; and Jonathan Carson, then CEO of Buzzmetrics which later acquired Intelliseek and was acquired

by Ed Keller Each December, CBS’s Chief Research Officer Dave Poltrack addresses the UBS Annual Global Media and Communications Conference.  This year’s talk, “The Outlook for the Broadcast Networks,” covered a wide range of topics, including social TV:  “Nothing was hotter this year than social media with Twitter front and center with its IPO,” according to Poltrack.  “Television programs and televised events have always been a major source of conversation. With the emergence of the online social media we are seeing how much these subjects dominate people’s non-personal interaction.” Then, in what might have been a surprise to the investors in the audience, Poltrack made this strong statement:  “However, the real action is not online, it is still face-to-face.”  And the correlation statistics he shared bear this out. To begin,

Word of Mouth’s Measurement Imperative

Thursday, 05 December 2013 by

Word of mouth is more effective than traditional marketing, but difficulty proving ROI is a significant obstacle to growth. Those are two of the most significant findings to emerge from the recently released “State of Word of Mouth Marketing Survey,” conducted by the Word of Mouth Marketing Association (WOMMA) and the American Marketing Association (AMA). According to the study, two thirds of marketing professionals feel that word of mouth marketing is more effective than “traditional” marketing.  Reflecting this belief, 70% of marketers expect their companies will spend more money on social media in 2014, representing a bigger increase than any of 10 forms of marketing that were studied. Standing in the way of bigger investment in word of mouth and social media marketing, however, are difficulty measuring offline WOM (89%),

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